Terms Of Conditions

Hanabee’s Freshness Guarantee & Refund Policy

At Hanabee, we take pride in delivering the freshest flowers, straight from our farm to your vase! 🌸 While we work hard to ensure every Flower is perfect, we’re here to help if something goes wrong.

When to request a refund:
The flowers arrive damaged or not fresh.

How to request a refund:

  1. Take a clear photo of the flowers within 2 hours of delivery.
  2. Email us at hello.hanabee@gmail.com or WhatsApp at 7090045656 with your order number and photo.
  3. If approved, we’ll process your refund or an adjustment of the amount towards your next order.


Refunds & Adjustments:

  • Refunds will take a minimum of 3 working days to process.
  • An adjustment of the amount towards your next order.

Please note:

  • No refunds for minor natural variations (every flower is unique!).

Refunds or Adjustments are only available with photo proof within the 2-hour window after delivery.

Hanabee Terms & Conditions

  • ORDER ACCEPTANCE POLICY

At Hanabee, we’re committed to delivering the freshest flowers right to your door! Once you place an order, you get to choose your preferred delivery slot. Please ensure any cancellations are made before the scheduled time slot you’ve selected. Cancellations after this window may not be accepted.

Timing of Your Order
Choose your desired delivery time slot when placing your order. Should there be any changes or updates to your slot, we will notify you promptly. For any inquiries, reach out to us at 70900 45656.

Last-Minute Changes
We’re flexible! Last-minute changes to your order are accepted. However, please note that flower customizations made more than once will incur an additional charge of ₹149.

Pausing or Cancelling Your Subscription
Need to pause or cancel your subscription? Simply inform us via WhatsApp at 70900 45656, and we’ll take care of it!

  • PAYMENTS

We offer a range of payment options for your convenience:

    • Credit Card
    • Debit Card
    • UPI
    • Other suitable modes of payment like mobile wallets.

Your payment will be processed at checkout, and for subscriptions, charges will be made according to your chosen frequency.

  • PRICES

All prices listed exclude delivery charges. The delivery fees will be calculated and displayed at checkout based on your location and delivery time.